FAQ

Frequently Asked Questions

About Our Products

What are your models made of?
All our models are laser-cut from high-quality stainless steel sheets. No glue or paint is required — the pieces fit together with precision engineering.

How difficult are the models to assemble?
We offer a range of difficulty levels. Each product page lists the number of pieces and estimated assembly time. Beginner-friendly kits start from around 100 pieces, while advanced models can exceed 2,000 pieces.

Do the models come with instructions?
Yes! Every kit includes detailed step-by-step assembly instructions. Some models also have video tutorials available.

Are the models safe?
Our models are designed for adults and hobbyists aged 14+. The metal pieces have smooth edges after assembly, but we recommend care during the building process.

Shipping & Delivery

Do you ship worldwide?
Yes, we ship to most countries worldwide with tracked delivery.

How long does shipping take?
Delivery typically takes 15–25 business days depending on your location. You will receive a tracking number once your order has been dispatched.

How much does shipping cost?
We currently offer Free shipping promotions are available from time to time.

Orders & Returns

Can I return or exchange my order?
We accept returns within 30 days of delivery for unused, unopened items. Please contact us at our Contact page to initiate a return.

What if my order arrives damaged?
If your order arrives damaged or with missing pieces, please contact us within 7 days of delivery with photos and we will send a replacement promptly.

How can I contact you?
You can reach us via our Contact page. We aim to respond within 24 hours.